Siebel Vertical and Horizontal

Siebel Vertical and Horizontal concept

The main difference between both is that “Vertical Applications are specifically made for one domain and Horizontal Applications are Common which can be used for any domain”.

So basically we can say the vertical applications are designed industry wise and horizontal applications are designed field wise.

Like in my project we are working for a telecom based company and customizing the application fand that is specific to communication only. That is an Siebel e-communication application and will come in Vertical application category.

Now taking another example like Siebel call center application, as its name, it is for the call center process and the call center process is generally common everywhere. So this call center application can be customized for different domain, like for health domain, telecom, banking or any other so this will fall under Horizontal application.

Below are some examples:

Siebel Vertical

Financial Services
Banking
Insurance
Healthcare
Communications/Media/Energy
Communications
Media
Utilities
Oil and Gas
Consumer Sector
Life Sciences

Siebel Horizontal

Sales
Call Center and Service
Customer Telephony Integration (CTI)
Partner Relationship Management (PRM)
Employee Relationship Management (ERM)
Marketing
eBusiness Application Integration (eAI)
Mobile eBusiness